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Frequently Asked Questions

Have a question and need an answer quickly? See the frequently asked questions below to learn more about Radiance London.

Have a question and need an answer quickly? See the frequently asked questions below to learn more about Radiance London.

What payment methods do you accept?

We accept all major credit and debit cards for online and phone orders. Online orders can also use Paypal.

When will I receive my order?

Any order placed with us before 1 pm will be shipped on the same day. If you order after 1 pm we’ll send it out the next day. As we use a fast courier service you should receive the item within 2 working days. We charge only £8 per delivery indifferent of the package size. Click here to read our full delivery policy.

What are radiance candles made of?

Radiance Flameless Candles are made of solid wax or resin. The wax ones have the same properties as normal candles and can soften in the sun if exposed for extended periods of time.

Can I use Radiance Candles outside in strong winds?

Absolutely! As there is no physical flame to go out, you can use the in almost all weather conditions. Please be aware than rain or water will damage the circuit board.

Can I replace the light bulb?

As the light bulb is LED they should never go out. Just in case please visit our Spare Parts section and make sure you select the right part for your candle.

How do the candles work?

Our flame effect technology uses a combination of electromagnetic and LED lights to create the illusion of a realistic, dancing flame on top of the candle.

What is your returns policy?

On rare occasions products may develop a fault. Our flexible no fuss policy for dealing with faulty goods is intended to ensure you get the fastest resolution possible and minimise the time you are without a working item. Click here to read full returns policy. 

I am having problems ordering what should i do?

If you are experiencing any issues with ordering online we are available to take orders on our contact number 02038235989 Monday to Friday 9am to 6pm.

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