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Terms and Conditions

This website is operated by The Flyzone Ltd trading as Radiance London. As user of this website (referred to as "you/your") you acknowledge that any use of this website including any transactions you make ("use/using") is subject to our terms and conditions below.

Please:

  • read through these terms and conditions carefully before using this website;
  • print a copy for future reference, if needed;
  • also read our Privacy Policy section regarding your personal information.
1. General

1.1  We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website (see date at the top) and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions. 

1.2  If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website

1.3  Certain website services will require registration and subsequent access to those services will be subject to an approved login name and password ("Password Details"). Information that you provide on this website must be accurate and complete. All Passwords Details are accepted and may be withdrawn at our sole discretion and are exclusive to you and non-transferable and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your Password Details or become aware of any misuse then you must inform us immediately (see Contact Us for more information and full contact details).

2. Data Privacy

Radiance London is a trading name of the company. Data is only shared when necessary in the processing of an order or as required by UK Governing Law. Cookies are used on our website to enable the shopping function. From time to time we may send you email notification of new and/or special offers. You may accept or decline such email notification. Click here to read our full data privacy policy.

3.  Product Details

Photographs are our products are for illustrative purposes only. Please read the product description carefully.

4. Payment

4.1  We accept all major credit and debit cards for online and phone orders. Online orders can also use Paypal.

4.2  Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.

4.3  All prices are shown in £s sterling and include VAT at the applicable current rates but exclude delivery charges, unless expressly stated. We reserve the right to amend prices from time to time.

4.4 Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

5. Delivery & Returns

5.1  This website is only for delivery of products to customers in mainland UK. We cannot deliver to the Channel Islands, Isle of Man, Orkney, Shetland and Scottish Islands, BFPO addresses, or the Republic of Ireland. All goods must be signed for by an adult aged 18 years or over on delivery.

5.2  We make every effort to deliver goods within the estimated time scales; however delays are occasionally inevitable due to unforeseen factors. Radiance London shall be under no liability for any delay or failure to deliver the products within estimated time scales. 

5.3  Risk of loss and damage of products passes to you on the date when the products are delivered to you or are left with a person or place nominated by you.

5.4  On rare occasions products may develop a fault. Our flexible no fuss policy for dealing with faulty goods is intended to ensure you get the fastest resolution possible and minimise the time you are without a working item. Click here to read our full returns and refund policy.

6. Intellectual Property

6.1  You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us. You are permitted to use this material only as expressly authorized by us.

6.2  You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

7. Liability and Indemnity

7.1  Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.

7.2  Subject to Section 7.1 above, Radiance London will use reasonable endeavors to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website Radiance London will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and Radiance London accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.

7.3  This clause 7 does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.

7.4  We will take all reasonable precautions to keep the details of your order and payment secure, but we cannot be held liable for any losses caused as a result of unauthorized access to information provided by you.

Radiance London website is operated by:

The Flyzone Ltd

Unit M,

Media Centre,

James Business Park,

Croydon,

Surrey,

CR0 4AA 

United Kingdom.

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